Voice AI Architect

Sensiple Inc is a New Jersey corporation with over two decades of expertise in technology-driven solutions specializing in Customer Experience, Contact Centre Solutions, Digital Transformation, Cloud Computing & Independent Testing.

With an expert team that has enriched experience in executing & developing sustainable IT strategies in Healthcare, Technology, Retail, Logistics, Education, Telecommunications, Government and Media, we help our diverse customers to envision the future. By developing highly scalable and consistent solutions, our primary goal is to deliver excellence at all levels and delight our customers and drive them to a better future.

One of our clients is looking for a AI / Voice Solution Architect – Google Cloud @ Remote, please find below the details of the position.

Rate: $60–$65/hr on W2
Location: Remote
Experience: 8+ years preferred
Position Type: Contract

Job Summary

We are seeking an experienced AI / Voice Solution Architect to support a strategic Google initiative focused on Gemini-powered voice agents, intelligent call routing, GECX integration, and enterprise conversational AI architecture.

The architect will be responsible for designing scalable voice and AI-agent solutions that improve customer intent detection, routing accuracy, autonomous task execution, and integration across enterprise systems.

Key Responsibilities

• Design end-to-end Conversational AI and Voice AI architectures using Google Cloud technologies.
• Architect Gemini-powered voice-agent solutions for customer intent detection and intelligent call routing.
• Design and optimize call flows through GECX, IVR, AI agents, and downstream applications.
• Develop architecture for autonomous AI-agent workflows involving billing, credits, payments, and customer-service tasks.
• Improve AI-agent handoffs, escalation processes, knowledge integration, and routing logic.
• Support the transition toward an architecture where calls initiate through GECX.
• Design integrations using APIs, microservices, cloud services, and enterprise platforms.
• Work closely with Telecom, Product, Engineering, and Architecture teams.
• Support enterprise case-management and reactive routing capabilities.
• Evaluate AI-agent performance and identify opportunities to improve task completion and customer experience.
• Provide technical leadership for new AI product launches and production rollouts.

Required Skills

• Strong experience with Google Cloud Platform (Google Cloud Platform).
• Hands-on experience with Generative AI / Conversational AI / AI Agents.
• Experience with Gemini, Vertex AI, Dialogflow, or related Google AI technologies.
• Strong knowledge of Voice AI, IVR, Contact Center, and call-routing architectures.
• Experience designing enterprise-scale cloud and AI solutions.
• Strong API and microservices integration experience.
• Experience with customer-experience or contact-center platforms.
• Strong architecture, technical leadership, and communication skills.

Preferred Skills

• GECX experience.
• Sierra AI experience.
• Telecom/IVR architecture.
• Agentic AI / autonomous AI.
• AI knowledge-management tools.
• Experience with ATTI (Attribute, Triage, Treatment, and Intent).
• Financial-services, billing, payment, or credit-related AI workflows.