VTC Technician with Security Clearance

Description SAIC is seeking a secret cleared Video Teleconferencing (VTC) Technician in Colorado Springs to support the NORAD NITES program. The VTC Technician will be responsible for the operation, and maintenance of Unclassified/Classified/REL VTC systems, Audio/Video (A/V) systems, VTC conference rooms, satellite television/broadcast systems, and related services at the N&NC HQ. The VTC Technician will also schedule conference rooms and be in support of the government. The role includes providing responsive support for the top leadership, managing high-priority incidents, and ensuring the highest level of service quality. Key Responsibilities: * Conduct monthly preventative maintenance for all relevant AV/VTC systems. Ensure issues are reported through Help Desk ticketing system with corrective action plans and timelines. * Provide 24/7 troubleshooting support for exercises, real-world events, and contingencies. * Operate, maintain, and monitor all events in relations of the Training Rooms. * Oversee and update all service desk incident and service requests to ensure QoS and minimal downtime. * Keep track of hardware/software updates and provide recommendations to the Government Service Owner. * Coordinate and provide support for conference room setups, including AV/VTC system checks and environmental conditioning. * Operate and manage the N&NC community CATV system, including Tier 1/2 support, coordination with service providers, and infrastructure maintenance. * Schedule, set-up, configure, operate, and support conference rooms based on event requirements and additional requirements as directed by AAS COR, N&NC TPOC, and Government VTC Service Owner. Conference room support includes: * Operational check monitoring of A/V and VTC equipment, partition walls, lights, electrical and room air conditioning (e.g., humidity). * Configuring furniture placements (i.e. tables, chairs, podium, stage). * Microphone and camera placements in training room(s), as directed by event Action Officer or POC. * Promptly keeping Action Officer or POC abreast on concerns/issues as appropriate. * Support two or more simultaneous events. * Basic A/V, VTC, and IT troubleshooting. * Assisting Protocol, Action Officer, and/or POC with best effort room configuration, seating charts, and flag set-up in support of events. * Testing of A/V and VTC equipment for meetings, briefings, ceremonies, and conferences. * The contractor shall manage and operate the N&NC community antenna television (CATV) system. Support includes: * Tier 1/2 support of issues and escalating/incidents to Tier 3 (satellite television) Qualifications TYPICAL EDUCATION AND EXPERIENCE: Bachelors and two (2) years or more experience; Masters and 0 years related experience. Qualifications: * Bachelor's degree in a related field plus 0-2 years' experience or 4 years equivalent military/civilian experience. * Comprehensive knowledge of VTC systems and AV technologies. Strong troubleshooting and problem-solving skills. * Excellent communication and customer service skills. * Ability to respond to high-pressure situations promptly and efficiently. * Required Certification: IAT Level II (Security +) * Preferred Certification: any relevant Crestron Certifications Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.