Lead Generation Coordinator

Russell Publishing has an exciting new role for a Lead Generation Coordinator to join and coordinate the delivery of Lead Generation activities ensuring excellent customer experience across all brands.

The ideal applicant will have 1 year of experience working in lead generation management or customer success or account management, ideally in digital media, publishing, or a related B2B environment.

Key Responsibilities:

• Liaise with clients to support and optimise the delivery of Lead Generation Solution
• Undertake required administration and maintain accurate records on all relevant systems
• Work with various internal stakeholders to ensure campaigns are maximised and fulfilled on schedule
• Work with external vendor/partners to ensure successful delivery of each campaign type
• Ensure processes, communications and reports are fulfilled to a quality standard
• Follow up with clients for post campaign feedback and future campaign bookings
• Support the timely delivery of each campaign
• Ensure GDPR compliance

Key Skills/ Requirements:

• 1 years of experience in experience working in lead generation management or customer success, ideally in digital media, publishing, or a related B2B environment.
• Strong customer service and relationship building.
• Solution-driven with sound commercial awareness.
• Excellent communication and stakeholder management skills.
• Self-motivated, proactive, and able to manage multiple projects simultaneously.
• Experience working across multiple brands or industry sectors.
• Familiarity with CRM platforms and digital marketing platforms.
• Strong Excel skills including the ability to produce reports.

Company Benefits:

We are committed to ensuring everyone feels included, valued and appreciated and we offer a supportive, flexible working environment, amazing opportunities for personal and professional development.

Other benefits also include:

• Hybrid working (2 days in the office)
• Pension contribution
• Free car parking
• Benefits platform with discounts, wellness and engagement tools
• Christmas closure
• Company events

Application:

Due to the nature of our location, applicants will require their own vehicle to travel to work.

If you would like to apply, please send a covering letter, CV and salary expectations to Nicola Gilmore.

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