Sr. Support Engineer - Remote - 12 months

MatchPoint Solutions is a fast-growing, young, energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber, Robinhood, Netflix, Airbnb, Google, Sephora, and more! More recently, we have expanded to working internationally in Canada, China, Ireland, UK, Brazil, and India. Through our culture of innovation, we inspire, build, and deliver business results, from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise.

We are excited to be continuously expanding our team. If you are interested in this position, please send over your updated resume. We look forward to hearing from you!

Senior Support Engineer (Coordination & Oversight Focus)

Remote

12 Months

Rate : $75 - $80/hr on W2

• Proven ability to work across complex organizational silos to build and maintain a holistic view of the client environment, ensuring alignment between engineering, operations, and business stakeholders.
• Partner with BU account teams and leadership to fully understand customer demand, forecast upcoming work, and help shape prioritization strategies across multiple initiatives.
• Lead planning and coordination of client-level activities across multiple large-scale migration or upgrade efforts, ensuring a seamless "one-touch" execution model and reducing redundant client interactions.
• Act as a central point of coordination for cross-functional teams, ensuring all dependencies, risks, and sequencing of work are clearly defined and communicated.
• Provide oversight and guidance to engineers on configuration approach, ensuring consistency, quality, and adherence to standards across all deliverables.
• Drive operational efficiency by identifying process improvement opportunities, reducing manual effort, and enhancing workflow coordination across teams.
• Strong stakeholder management skills, with the ability to communicate status, risks, and priorities to both technical and non-technical audiences, including leadership.

Contact: Rama - -

MatchPoint Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.