IT Helpdesk/Desktop Analyst (on-site)

Overview

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Help Desk / Desktop Support Technician

Location: Midland, TX
Employment Type: Direct Hire, Full-Time
Salary: $65,000 annually
Schedule: Monday-Friday, 40 hours per week (On-site)
Position Overview

We are seeking a motivated Help Desk/Desktop Support Technician to join a growing IT team in Midland, TX. This is an excellent opportunity for someone early in their IT career who is eager to learn, grow, and gain hands-on experience across multiple areas of information technology.

The ideal candidate has strong customer service skills, a positive attitude, and enjoys working in a fast-paced environment. This role offers exposure to a variety of IT responsibilities and the opportunity to develop alongside an expanding organization.

Responsibilities

Responsibilities

• Provide Tier I/II help desk and desktop support for end users
• Troubleshoot hardware, software, printer, and connectivity issues
• Support Microsoft 365 and Active Directory user administration
• Assist with employee onboarding and offboarding, including account provisioning and equipment setup
• Install, configure, and maintain desktop and laptop hardware
• Document support requests and resolutions
• Deliver exceptional customer service while supporting a busy user community
• Assist with additional IT projects as needed
• Occasional local travel may be required
• Participate in an on-call rotation in the future as the team grows

Qualifications

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Qualifications

• Previous help desk or desktop support experience, or a recent IT graduate with relevant internship experience
• Working knowledge of:
  • Microsoft 365
  • Active Directory
  • Windows desktop operating systems
  • Basic hardware and software troubleshooting
• Strong communication and interpersonal skills
• Excellent customer service mindset
• Eagerness to learn and grow within a collaborative IT team
• Comfortable working in a fast-paced environment
• Experience supporting a small to mid-sized organization is preferred
• Spanish language skills are a strong plus

Why Join Us?

• Direct hire opportunity with competitive salary
• Join a rapidly growing organization with significant career growth potential
• Gain exposure to a wide variety of IT functions rather than specializing in a single area
• Work alongside an experienced IT team that values mentorship and professional development
• Great opportunity for someone looking to build a long-term career in IT