Field Services Engineer – Data Center

Introduction

We are seeking a Field Services Engineer – Data Center to provide onsite data center operations, server hardware support, and customer-facing technical assistance. This role is ideal for candidates with hands-on server hardware experience, Linux administration skills, and basic networking knowledge who thrive in fast-paced enterprise environments.

Responsibilities

• Provide day-to-day data center operational support
• Diagnose, repair, and replace server hardware components
• Perform OS installations, firmware upgrades, and GPU configuration
• Monitor systems, collect logs, and support break/fix activities
• Coordinate with field engineers, vendors, and data center teams
• Manage tickets, inventory, shipping/receiving, and technical documentation
• Support hardware deployments, system testing, and operational validation
• Act as the onsite technical point of contact for operational issues and escalations

Requirements

Required Skills

• Hands-on experience with server hardware troubleshooting, repair, and parts replacement
• Basic networking knowledge
• Linux CLI experience and ability to read Linux logs
• Strong troubleshooting and analytical skills
• Excellent verbal and written communication
• Customer-focused with the ability to work effectively in a team environment
• Ability to lift up to 65 lbs and work on ladders when required
• Willingness to work flexible schedules, including after-hours and weekends

Preferred Skills

• Prior Dell Field Service Engineer (FSE) experience
• RoCE networking experience
• NVIDIA GPU/NIC experience