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ServiceNow Support Account Manager

SR Talent Solution IncUnited States🇺🇸United StatesPosted 23 Jul 2026

Why This Role Stands Out

As a ServiceNow Support Account Manager, you'll leverage your expertise in ITSM and AI-powered tools to drive customer success and enhance their ServiceNow experience, enjoying the flexibility of a remote, long-term contract role. This position is perfect for a proactive, customer-focused individual with strong ServiceNow implementation and ITIL experience looking to make a significant impact within a dynamic environment. Apply now to grow your career and contribute to innovative solutions!

Quick Overview

Work Type
Hybrid
Level
Mid Senior

Job Description

Title : ServiceNow Support Account Manager 
Location : Remote 
Duration : Long term contract
 
Projects they will be working on/ Day-to-day responsibilities: 
  • Serve as the primary point of contact for assigned enterprise customers, managing support issues, coordinating with technical teams, and providing regular status updates and service reviews.
  • Proactively monitor customer environments, identify potential issues before they impact the business, and coordinate upgrades, patches, and other maintenance activities.
  • Track service performance against SLAs, drive issue resolution, analyze trends, and recommend continuous improvements to enhance the customer experience.
Top/Must have skills: 
  • AI Experience using Ai powered tools, automating workflows, analyzing AI driven insights or exploring AI’s impact on function or industry
  • 5-10yrs of ServiceNow experience with 2 being customer facing
  • ServiceNow Implementation Knowledge
  • Experience with ITSM in enterprise and global deployments
  • ITIL incident, problem and release management experience
Nice to Have Skills: 
  • ServiceNow Certifications a plus 

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