Web Content Manager - Phoenix, AZ

Job Summary
The defining priority of this position is the implementation, audit, and strict enforcement of the Web Content Accessibility Guidelines (WCAG 2.1/2.2, Level AA standards) across all agency web properties. Given that a significant percentage of the target audience includes aging veterans, individuals with service-related disabilities, visually or hearing-impaired users, and assistive-technology dependents, the Web Content Manager ensures that no digital barrier prevents a veteran from accessing state support.
Major Responsibilities & Job Duties
Accessibility Compliance & WCAG Governance (Primary Focus): Serve as the agency s subject matter expert on federal Section 508 and WCAG 2.1/2.2 compliance. Conduct systematic, routine accessibility audits using both automated scanning tools (e.g., Acquia) and manual keyboard navigation/ screen-reader testing. Document Remediation & Media Optimization: Audit, remediate, and catalog all public-facing digital media. Convert legacy, non-compliant PDFs into semantic, accessible HTML or fully tagged, screen-reader-friendly PDFs. Ensure all multimedia components feature synchronized captions, descriptions, and text transcripts.
Skills in:
Executing technical remediation on non-accessible digital assets (PDFs, data tables, web forms, and visual graphics). Utilizing accessibility testing tools and platforms to isolate, diagnose, and resolve code and contrast violations. High-level copyediting and content generation, with the specific ability to simplify bureaucratic data for public consumption. Web asset optimization, including managing proper heading hierarchies, descriptive link structures, and mandatory image alternative (alt) text.
Ability to:
View digital interfaces through the lens of an assistive-technology user to proactively flag navigation and usability bottlenecks.
Bridge communication gaps by explaining technical web accessibility rules to non-technical program managers and division heads.
Maintain an empathetic, mission-driven approach to serving the diverse needs of Arizona s veter