Job Title: Genesys Cloud SMEWork Location: Fort Worth, TX

Job Title: Genesys Cloud SME
Work Location: Fort Worth, TX
Duration: 6 month contract with option to extend
Education/Experience Required: 3 years Expert-level Genesys Cloud CX experience
Job Description :

• This role is solely focused on Genesys Cloud CX. Needing an inhouse Genesys Cloud SME to assist with Genesys cloud migration.
• Seeking a true Subject Matter Expert with extensive, hands on experience designing, configuring, and supporting the Genesys Cloud platform.

Skills & Qualifications :

• Subject Matter Expert with extensive, hands on experience designing, configuring, and supporting the Genesys Cloud platform.
• Required Experience: 3 years Expert-level Genesys Cloud CX experience (this is the primary requirement).
• Hands on experience configuring ACD routing, IVR/Architect flows, queues, skills-based routing, and platform administration.
• Experience integrating Genesys Cloud with Epic EMR, including CTI, screen pops, and data passing.
• Strong background with Genesys Workforce Management (WFM) and Quality Management (QM) modules.
• Experience with Genesys Cloud APIs, data actions, reporting, troubleshooting, and platform optimization.
• Previous experience supporting a healthcare environment with knowledge of HIPAA and call-recording compliance is highly preferred.