ServiceNow Developer

ServiceNow Developer

Remote Role

Compensation: $55 - $65/hr (DOE)

12-month Contract

ABOUT THE ROLE

Our federal government partner is seeking an experienced ServiceNow Developer to support an active government contract in a large-scale, mission-critical environment. This fully remote, 12-month contract role is ideal for someone with deep ServiceNow platform experience who is eager to manage platform releases, coordinate cross-environment deployments, and ensure the integrity of services integrated across the enterprise. You will play a key role in operational readiness, lifecycle management of change requests, implementing standardized release schedules, supporting testing and validation, troubleshooting issues, and serving as a liaison between business stakeholders and technical teams. If you have hands-on ServiceNow experience and are interested in supporting federal government operations, we encourage you to apply.
WHAT YOU'LL DO

• Support daily cross-functional operational readiness of the ServiceNow platform, ensuring stability and reliability for enterprise-wide services.
• Manage the lifecycle of change requests and coordinate deployments across Development, Test, Staging, and Production environments.
• Define and implement standardized release schedules for emergency fixes, patches, enhancements, and major platform releases using ServiceNow Change Management and DevOps best practices.
• Support regression testing, user acceptance testing (UAT), and validation of ServiceNow configurations, workflows, integrations, and custom applications.
• Troubleshoot release, deployment, and system configuration issues using ServiceNow diagnostic tools, system logs, and performance analytics.
• Serve as the liaison between business stakeholders and technical teams, translating requirements into ServiceNow solutions that meet business needs.
• Monitor platform performance, identify optimization opportunities, and recommend solutions to improve service delivery and user experience.
• Lead and participate in Agile ceremonies, including standups, sprint planning, backlog refinement, reviews, and retrospectives.
• Translate business requirements into functional and technical specifications for ServiceNow configuration, workflow automation, and integrations.
• Support change management, training, and user adoption activities related to ServiceNow implementations.

WHAT YOU BRING

• 10+ years of experience in implementation consulting, customer success, and enterprise platform support within the ServiceNow ecosystem.
• Strong understanding of ITSM, ITOM, ITAM, HRSD, CSM, or other ServiceNow platform capabilities.
• Proven ability to lead and participate in Agile ceremonies (standups, sprint planning, backlog refinement, reviews, retrospectives).
• Experience translating business requirements into functional/technical specifications for ServiceNow configuration, workflow automation, and integrations.
• Excellent written and verbal communication skills for both technical and non-technical audiences, with the ability to convey complex technical concepts clearly.
• Experience supporting UAT, change management, training, and user adoption activities.
• Ability to obtain and maintain a government security clearance.

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