CTERA Portal Administrator / Storage Operations Engineer

Title        : CTERA Portal Administrator / Storage Operations Engineer

Location : US Remote

Technical Requirements 

• Administration & implementation knowledge of CTERA PORTAL, Apache Tomcat appliances, and Postgres database with replication processes
• Demonstrated experience in installing, configuring, and managing CTERA PORTAL infrastructure, Windows workstations, VMware appliances, and LINUX/CENTOS operating systems. 
• Experience in CTERA PORTAL, LINUX OS, and Windows OS upgrades. 
• Monitoring of CTERA PORTAL infrastructure and coordination with vendor for resolution.
• Experience with Problem diagnosis and Solution. 
• Expert skills in Availability, Reporting and Capacity Management. 
• Experience in managing SLA/service delivery metrics. 
• Practical knowledge of WINDOWS OS workstation components. 
• Display multi-tasking expertise and patience to troubleshoot critical issues under pressure. 
• Experience with disaster recovery technologies and data replication.
• Play an active role in Enterprise Service Management including alerts, incidents, service requests, and change management requests related to storage. 
• Identify opportunities for automation and implement using scripts and other automation tools. 
• Provide Tier 2/3 support to large customer base (agents) who use CTERA PORTAL for daily file storage.
• Knowledge about using ticketing system for daily operations – Servicenow. 
• Knowledge on ITIL processes
• Excellent communication skills, both verbal and written.
• Willing to work on 24x7 support