IT Support Engineer

Role: 1/2 Line IT Support Technician

Location: Harwell, Oxford

Salary: £25,000 - £30,000

?Profile

Our client is a forward-thinking Managed Service Provider who due to to natural growth within the business, they are looking to add a 1/2 Line IT Support Technician to their team.

This role offers great variety of work on a day-to-day basis and is a fantastic opportunity for the right candidate to learn, develop and grow within a business.

You will need to be onsite 5 days a week in this position and own a vehicle as visiting client sites is required.

Key Responsibilities

• The L1/L2 Support Technician will provide first and second-level technical support to a variety of clients.
• The role primarily involves supporting users with Microsoft 365 tools, troubleshooting hardware and software issues, and ensuring a high level of user satisfaction through efficient resolution of technical issues and provision of relevant advice
• Perform remote and on-site troubleshooting to diagnose and resolve hardware and software issues.
• Respond to and resolve technical support tickets in a timely manner.

Core Skills & Experience

• Excellent communication and interpersonal skills, and enthusiastic about helping others
• Proven experience as a Technical Support Specialist or similar L1/L2 support role.
• Proficiency in both Windows and MacOS environments.
• Good knowledge of Microsoft 365 applications
• Exposure to Microsoft Administrative tools
• Basic understanding of networking principles and troubleshooting.
• Desire to learn new skills, acquire knowledge, and to become more technically proficient

This is a great opportunity for a candidate to work at a forward-thinking company.

If this position is of interest, then please apply ASAP.

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.