Customer Relationship Management Application

- Role & Responsibilities

• Proven experience as a Functional / Technical Consultant or similar with focus on Microsoft Dynamics 365 CRM implementation.
• Collaborate, manage, and lead meetings with Business users and stakeholders to ensure functional requirements are being met.
• Understand workflows, plug-ins, and entity modifications of Microsoft Dynamics
• Develop specifications for Dynamics enhancements and integrations to other business applications.
• Manage external technical resources and needed.
• Drive solutions on a technical and functional level that will deliver high quality results, meet business needs, and utilize the features and functions correctly and effectively.

What We Expect

Education: Graduate with preference in Computer Science.

Experience: 5-8 Years

Skills:

• Tech savvy with working knowledge of IT applications / software and databases
• Ability to diagnose and resolve basic technical issues.
• Excellent communication skills - Proficiency in English
• BSc/BA in IT, Computer Science or relevant field
• Knowledge of JavaScript/HTML/C#
• Good to have Insurance domain experience.
• Certifications in Dynamics 365 Customer Engagement (e.g., Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate) are of added advantage.