L1 IT Service Desk Engineer: Rapid Issue Resolution

Infotrust in Sydney, NSW is seeking an L1 Service Desk Engineer to resolve incidents at first contact and document outcomes. You will triage, communicate clearly, and escalate with full context when needed.

The role emphasizes ITIL-aligned processes, frontline troubleshooting, and maintaining service quality across Windows 10/11, M365 apps, and basic networking. Experience with ServiceNow and remote support is preferred.