Service Delivery Coordinator

Service Delivery Coordinator

Summary
Our client is seeking a Service Delivery Coordinator to optimize enterprise-wide service delivery and serve as a point of contact for various departments to advance employee experience.  This role will develop strong relationships and foster collaboration across internal teams, lead process improvements, and ensure a high-quality, seamless user experience across the organization.
Responsibilities

• Establish and maintain strong working relationships with internal clients throughout the organization.
• Collaborate with Digital and Information Technology teams to align business needs and ensure a comprehensive employee experience.
• Act as a point of escalation for requests and incidents, ensuring issues are resolved quickly and effectively.
• Provide assistance and training for IT tools, equipment, and systems.
• Lead and contribute to process improvement initiatives that increase efficiency and service quality.
• Assist with new hire onboarding and IT software renewal/approval processes.

Requirements

• 4+ years of related experience in an IT or administrative support role.
• Self-motivated with a positive customer service attitude and focus on employee experience.
• Excellent communication skills with the ability to explain technical details in user-friendly language.
• Detail-oriented with exceptional problem-solving skills and ability to handle multiple projects.
• General familiarity with IT connectivity, systems, and hardware.

Preferred

• Hands-on experience with ServiceNow.
• History of successful process improvement implementations.
• Working knowledge of desktop IT systems.
• Ability to work both independently and with a group.

This is a 6-Month Contract-to-Hire opportunity with our Overland Park, KS client.  Employee benefits include Medical/Dental Benefits, Paid time off, Paid Holidays, and 401(k) (with immediately-vested company match) available with TriCom during the contract period.  H1-B Visa sponsorship is not available for this position.  No third-parties, please.