Desktop Support Engineer Dallas - TX - Texas

Title:Desktop Support Engineer

LocationDallas, TX

Duration:Contract:

Field Service AgentDesktop Support Engineer

Knowledge of trouble shooting of desktops, Printers

Working experience in warehouse, Distribution center

Basic Knowledge of network trouble shooting

Knowledge of Service Now tool

Roles & Responsibilities

Point of Contact for Shepherdsville location

Train all new onboards on client knowledge and procedures as well as proprietary software(scale server)

Responsible for troubleshooting, installation, maintenance, and service on designated equipment.

Daily routine checkup of all printers in warehouse (300) and workstations (156)

provide Maintenance and disposal of asset and tracking the inventory of the End user devices

Deploy EUC devices and Equipment with the defined SLA.

Troubleshoot and fix issues with laptops, printers and Mobile.

IT Stockroom Management

respond to customer inquiries regarding technical issues and management of escalations

handle customers complaints and ensure customer satisfaction during closure.

work closely with the operations team at Shepherdsville and provide guidance as to technical issues how to avoid them.

also provide guidance on how to make operations more efficient from a technological point.