On-site Technician

Job Overview

Employment Type: Permanent Full Time

Location: Sydney, NSW

Salary Range: Base Salary 75,000 - 85,000

Key Responsibilities

• Support Management by ensuring all devices are monitored in line with contracts and SLAs.
• Support end users, monitors and resolve incidents, and may roll out enhancements or new products/equipment in accordance with Account Plan.
• Define support criteria for infrastructure design, guide support teams, and use technical expertise to resolve complex problems.
• Analyse and assess systems, data, and documentation while planning and carrying out quality audit inspections.
• Plan and perform quality audit inspections while analysing and evaluating systems, data, and documentation.
• Provide technical leadership and innovative ideas to improve fault diagnosis and processes.
• Implement technical designs to meet service delivery requirements within own area of responsibility.
• Monitor performance against Service Level Agreements and act as an escalation point for TSS1 and TSS2.
• Repair and replace peripheral devices such as desktops, laptops, printers, and modems.
• Provide periodic reports as directed by Manager in support of analysis Event and Capacity Management functions.
• Conduct technical assessments and provide consultation with customers and colleagues as required.
• Investigate, analyse, and diagnose technical issues related to desktops, software, hardware, printers, the Internet, email, databases, operating systems, and security systems, as well as install, maintain, repair, upgrade, configure, and troubleshoot these issues.
• Create and review technical documentation, including procedural, instructional, and operational guidelines and manuals.

Qualifications

• Information security (SCTY) Level 3
• IT Operations (ITOP) Level 2
• Service Desk and Incident management (USUP) Level 3
• Conformance review (CORE) Level 3
• Client services management (CSMG) Level 3

Equal Employment Opportunity

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. We highly welcome applications from women and gender diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders.

We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes. If this resonates with you, we encourage you to apply.

For more information, please email .