Service Delivery Manager

Position: Service Delivery Manager
Location: Libertyville, IL - Onsite
Duration: 12 Months

The Service Delivery Manager will lead end-to-end operations across a complex hybrid infrastructure comprising of network devices, Access points, physical sites integrated with Azure cloud networks, on-prem, and Cloud Servers. The SDM will manage the operation, shift, overlap, lead incident triaging and control.

•⁠  ⁠Proficient with Cisco CLI, Meraki Dashboard, FortiGate GUI/CLI, Aruba SD-WAN Orchestrator, and Zscaler console.
•⁠  ⁠Strong understanding of routing and switching protocols (EIGRP, OSPF, BGP, STP, VLANs, VRFs).
•⁠  ⁠Hands-on with VPNs, firewalls, NAT, ACLs, and QoS policies.
•⁠  ⁠Familiar with network monitoring tools (SolarWinds, PRTG, LogicMonitor, etc.) and ITSM tools (ServiceNow, Remedy).
•⁠  ⁠Working knowledge of Azure virtual networking (VNets, ExpressRoute, VPN Gateway).
•⁠  ⁠Understanding of ITIL processes, particularly Incident, Problem, and Change  Management.• Proficiency in routing and switching, TCP/IP, and firewall configuration across hybrid data center–cloud environments.
•⁠  ⁠Working knowledge of Azure networking (VNets, VPN Gateway, ExpressRoute, NSGs, routing).
•⁠  ⁠Understanding of VMware virtual networking (vSwitches, port groups, VLAN tagging, distributed switches).
•⁠  ⁠Familiarity with storage network protocols (iSCSI, NFS, SMB) and troubleshooting connectivity to Dell PowerStore / Isilon.
•⁠  ⁠Experience with network performance monitoring tools (SolarWinds, PRTG, or Azure Network Watcher).
•⁠  ⁠Strong understanding of backup and replication traffic flows between Commvault, Zerto, and storage systems.
•⁠  ⁠Exposure to ITIL service management processes (Incident, Problem, Change).
•⁠  ⁠Good documentation, communication, and cross-team collaboration skills.