Successfactors Employee Central Consultant - Leading Consulting Client

Successfactors Employee Central Consultant - Leading Consulting Client

Job Description: Senior Consultant - Employee Central (BAU/AMS)
Role Purpose
Own and operate the steady-state landscape for SuccessFactors Employee Central by delivering reliable L2/L3 support, maintaining configuration health, executing controlled changes, and ensuring compliance, performance, and stakeholder satisfaction under formal SLAs.

Key Responsibilities

Service Operations (ITIL)

• Triage, troubleshoot, and resolve incidents and service requests (P1-P4) across EC.
• Execute change requests for minor enhancements and fixes following change control.
• Drive problem management: root cause analysis, preventive and corrective actions.
• Maintain a clear knowledge base, runbooks, and support SOPs.

Configuration and Data Stewardship

• Maintain and adjust EC configuration: Foundation Objects, MDF objects, Business Rules, Workflows, Event Reasons, Position Management, Picklists, and Role-Based Permissions.
• Perform data loads and mass updates using standard import templates; handle data corrections with audit traceability.
• Ensure data quality through validations, spot checks, and reconciliation.

Release and Testing

• Lead release readiness and impact assessments for SuccessFactors releases.
• Own regression test planning and execution; coordinate UAT and sign-offs.
• Validate and migrate transports/configuration across environments with appropriate documentation.

Integrations and Security

• Monitor and resolve inbound/outbound integration issues with HR, payroll, and downstream systems; coordinate with Middleware teams (eg, SAP Integration Suite/CPI).
• Maintain RBP roles, groups, and permission policies; enforce least-privilege and segregation of duties.
• Support IAS/IPS identity and SSO-related BAU activities where applicable.

Compliance and Audit

• Ensure adherence to data privacy and retention policies (eg, DRTM), audit requirements, and internal controls.
• Provide evidence for audits, including change logs, test results, and access reviews.

Stakeholder and Vendor Management

• Serve as the primary functional point of contact for HR operations and business users.
• Provide status reporting, SLA dashboards, and improvement plans.
• Mentor Junior Analysts; conduct knowledge transfer and training sessions.

Must-Have Skills

• Deep hands-on expertise in SAP SuccessFactors Employee Central: Foundation Objects, MDF, Business Rules, Workflows, Event Reason derivation
• RBP and Security administration
• Position Management and Event handling
• Data models, picklists, imports, and configuration workbooks

Strong BAU/AMS experience:

• Incident, Service Request, Problem, and Change Management (ITIL)
• Test planning, regression testing, UAT support, and release readiness
• Documentation excellence and audit traceability

Integration familiarity:

• Monitoring and triage for EC-centric interfaces; coordinate with Middleware/integration teams

Tools:

• Admin Center and where applicable, Provisioning
• ITSM tools (eg, ServiceNow, Jira, Remedy)
• Reporting using Story/Canvas/Ad Hoc for support analytics
• SuccessFactors modules adjacent to EC: Time Off, Time Sheet, Onboarding
• Payroll touchpoints: ECP or third-party payroll integration
• Middleware: SAP Integration Suite/CPI; basic API knowledge
• Identity services: IAS/IPS (SSO, user provisioning)
• Data privacy: Data Retention Time Management (DRTM)
• Certification: SAP SuccessFactors Employee Central; ITIL Foundation

Experience

• 5-9+ years in HRIS/SAP HCM with at least 3+ years in EC-focused BAU/AMS
• Experience operating in multi-country, multi-legal-entity environments
• Track record of owning SLA-driven support with measurable improvements
• Participation in at least 2 full life cycle implementations or major rollouts is a plus

Education

• Bachelor's degree in Information Systems, Computer Science, HR, or related field
• Relevant SAP certifications preferred