Senior Salesforce Business Analyst

SC Clearance is required£600-£650 per day Inside IR35 Hybrid (1 day per week in London, Cardiff or Glasgow)3-Month Contract & 6-Month Contract AvailableMorgan Hunt are delighted to be working with a leading Government organisation to recruit two experienced Business Analysts to support a major Salesforce transformation programme.These are exciting opportunities to join a high-profile digital programme, working alongside delivery teams, technical specialists and senior stakeholders to help shape and improve critical public services.We're looking for experienced Business Analysts with strong stakeholder management skills, Agile experience, and a proven track record of delivering successful Salesforce projects.

This role will primarily support the organisation's Salesforce Centre of Excellence (CoE), acting as the business-facing lead for demand management and continuous improvement across the Salesforce platform.

• Own and manage the Salesforce Centre of Excellence Continuous Improvement backlog.
• Work with business stakeholders to prioritise enhancements aligned to organisational objectives.
• Gather, analyse and refine business requirements for new Salesforce initiatives.
• Work closely with Product Owners, Business Analysts, users and technical delivery teams.
• Coordinate with external System Integrator (SI) partners on solution design, delivery planning, testing and implementation.
• Champion Salesforce governance, best practice and platform adoption across the organisation.

• Previous experience working with Salesforce (ideally Service Cloud and Experience Cloud).
• Strong experience managing backlogs and prioritising demand.
• Requirements gathering and stakeholder engagement expertise.
• Experience working alongside System Integrators and third-party delivery partners.
• Excellent business analysis, facilitation and workshop skills.
• Ability to produce high-quality user stories and functional requirements.
• Experience working within Agile delivery environments.

This role will support a multidisciplinary delivery team, working closely with the Delivery Manager, Technical Lead, Data Scientist, Change Lead and business SMEs to ensure solutions are aligned to operational needs, policy objectives and programme outcomes.

• Engage with stakeholders across the organisation to understand business needs.
• Produce current-state and future-state process maps.
• Capture, document and prioritise functional, technical and reporting requirements.
• Produce Agile user stories and acceptance criteria.
• Conduct gap analysis across business processes, systems and data.
• Maintain business rules and decision logs.
• Support RAID management by identifying business risks, assumptions, issues and dependencies.
• Produce UAT materials and support business testing.
• Ensure requirements align with project benefits and success measures.

• Extensive Business Analysis experience on complex digital transformation programmes.
• Strong process mapping and business process improvement experience.
• Excellent stakeholder management across business and technical teams.
• Experience producing high-quality requirements documentation and user stories.
• Strong understanding of Agile delivery methodologies.
• Experience supporting UAT, business readiness and change activities.
• Previous experience working within Government or large, complex organisations would be advantageous.
• Salesforce experience is highly desirable.

• Day Rate: £600-£650 per day (Inside IR35)
• Contracts Available: 1 x 3-Month Contract & 1 x 6-Month Contract
• Location: Hybrid working with 1 day per week in either London, Cardiff or Glasgow
• Start Date: ASAP

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.