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T Support Apprentice

Back TO WorkShirley, West Midlands🇬🇧United KingdomPosted 16 Jul 2026

Why This Role Stands Out

This hybrid apprenticeship at Back TO Work offers an excellent opportunity to launch your IT career, gaining hands-on experience and developing valuable skills within a supportive team environment. You'll thrive here if you're a motivated, independent learner eager to contribute to a growing software company. Don't miss out on this chance to build a strong foundation for your future in tech!

Quick Overview

Work Type
Hybrid
Schedule
Full Time
Level
Entry Level

Job Description

As an apprentice, you ll work at a growing software company and get hands-on experience. You ll gain new skills and work alongside experienced staff.

Reporting directly to the Service Desk Team Leader this position encompasses the delivery of 1st line remote support and triage services for all contracted and non-contracted clients.

KEY DUTIES

  • Delivery of 1st line remote support services to contracted and non-contracted customers
  • Triaging incidents and service requests that are logged by all customers, either by phone, email, live chat or portal
  • Ensuring all SLA obligations are met in delivery of above services
  • Recommendations of relevant improvements, new technical procedures, products or services to line management

CANDIDATE REQUIREMENTS

  • Independent skills
  • Team work skills
  • Organisational skills
  • Good written and oral communication skills
  • Self-Motivated
  • Interested in a career within IT

Skills

Live Chat
Triage

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