Service Desk Specialist

• Demonstrates a range of technical understanding to independently resolve routine and non-routine issues on software and/or hardware
• Ability to identify trends and makes suggestions for technical modifications to solve future problems.
• Ability to consult with clients and other IT professionals to resolve technical problems and ensure client satisfaction.
• Ability to document solutions that solve client problems and clearly presents these solutions.
• Analysis of technical and user documentation for technical assistance and support.
• Ability to work independently on tasks, develops own work, schedule and monitors progress against defined parameters.
• Demonstrates a customer orientation and effectively communicates verbally and in writing.
• Demonstrates initiative in solving problems associated with projects and daily work.
• Demonstrates knowledge and a working experience with ServiceNow call tracking system.