Patient Financial Couns I

Incumbent coordinates patient financial needs with available resources to ensure that the patient's financial obligation to the hospital is met. All job qualifications listed indicate the minimum level necessary to perform this job proficiently.
LEVEL OF EDUCATION
Preferred:

• Some college course work

CERTIFICATIONS, LICENSES, REGISTRATIONS
Preferred:

TECHNICAL REQUIREMENTS
Minimum:

• Basic MS Word and Excel skills. 35 wpm keyboarding/typing speed. 6,000+ sph 10-key (for cashier PFC). Basic math skills.

Preferred:

• Advanced knowledge of MS office, including PowerPoint.

YEARS OF RELATED WORK EXPERIENCE
Minimum:

• One six months of experience in an office environment or hospitality/customer service environment.

KNOWLEDGE, SKILLS, and ABILITIES
All knowledge, skills, and abilities listed indicate the minimum level deemed necessary to perform this job proficiently.

• Ability to assess relevant information and make appropriate decisions, recognizing when to escalate to Supervisor/Manager for resolution.
• Strong interpersonal skills that reflect a positive attitude, with the ability to apply diplomacy and flexibility with patients and work associates, as required.
• The employee communicates effectively. The ability to communicate orally and through written correspondence with patients and thirdparty payors. Bilingual in Spanish as required by the position.
• Knowledge of collection procedures and basic medical terminology.