DC IT Technician

OUR BENEFITS & PERKS JOIN THE OVHCLOUD JOURNEY

OVHcloud values and supports the diversity of the people we hire. For us, Diversity means fostering a workplace where individual differences are recognized, appreciated, and respected, allowing everyone to develop their full potential and strengths. Be free to be yourself!

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SUSTAINABILITY AT OVHCLOUD: A DEEP COMMITMENT

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Discover the major player in Open and Responsible Cloud.

• Meeting with our Talent Acquisition Specialist
• Interview with the Manager
• Assessment (if relevant)
• Meeting with a Peer, Team Member, or Director
• Final debrief, Feedback & Decision

You will provide level 1 support to datacenter teams, subsidiaries and OVH customers as well as help to set up and maintain datacenters. You will be part of a group of L1 technician teams that operate 24/7, managed by a Team Leader.

Your main responsibilities:

• Optimize bays for new servers
• Wire the incoming cables and network of servers within a bay, respecting the wiring scheme
• Install servers as required by the Team Leaders and in accordance with the operational plan
• Assemble and install computer hardware (assemble/install/ upgrade/update computers)
• Follow safety rules and regulatory requirements.
• Call in an L2 technician if needed

Your future impact

In 6 months

• Contribute to the continuous improvement of the department, meeting the requirements set out in the quality management system.

And in 1 year

• Help maintain good customer relations and customer satisfaction on a daily basis

Skills required :

• Intervene on the servers in response to monitoring alerts or customer tickets
• Upgrade the servers (change obsolete components) according to the list of work to be carried out
• Undertake curative maintenance on delivered servers
• Identify intervention stages using diagnostic information
• Apply maintenance procedures
• Restructure computer bays
• Implement actions to resolve problems related to the server environment
• Ensure computers are functioning properly via analysis and monitoring
• Set up specifications and maintain databases (server, components and other)
• Manage and resolve system failures quickly and well
• Call in an L2 technician and Escalate incident tickets to L2 support if needed

That's a plus :

• Understanding of OVH products desirable but not essential.

Did this offer not quite meet your expectations? Submit a spontaneous application on our candidate portal to join one of our teams! It's a great opportunity to share your profile with our recruiters, get noticed, and potentially be contacted for a different opportunity.