Field Service Engineer

Role: Field Service Engineer

Location: Eddyville, IA, 52553

Must Have Skills:

· Provide 2nd level IT support

· Experience with operating system installation using SCCM, anti-spyware, anti-virus, custom and commercial software

· Experience with mobile telephony technologies (MobileIron, iPad, Android and iPhone)

· Knowledge of office products like word/excel/email client etc.

· Proficiency in desktop support including knowledge of current Windows operating systems

· Hardware support - Laptops, Printers, Desktop, Telephony equipment break fix

· Backup & restore of OS and Data

· Procurement of Hardware, Maintaining the assets and Hardware spare stock

· Hands on Audio/Video conferencing experience

· Experience in performing asset refresh

· Experience in network trouble shooting

· Basic knowledge of windows Active directory and group policies

· Ability to lift and or move various computer equipment and ladder up to 30 kg.

Roles & Responsibilities

· Provide customer break fix support including off office hours and weekends for designated equipment in office or plant environment and campus

· Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals

· Documents, maintains, upgrades or replaces hardware and software systems

· Communicating clearly in written and verbal form

· Accepting and delivery of all service calls assigned

· Completing all administrative tasks associated with each call

· Responsible for control and return of assets and inventory

· Other duties may be assigned to meet business needs

· Installing wires and cables as well as splice wires or cables

· Inspect and test wiring to locate and repair problems as well as ensuring that all specifications are met

· Backup tape replacement

· Executive support

· Handling procurement

· Support rest of the locations in country remotely if required.

· Support Remote support teams if required

· Support implementing/executing infrastructure-projects (small projects) only locally within the location.

Managerial Skills:

· Good Communication skills

· Problem ownership and follow-up

· ITIL concepts strongly preferred

· MCSE or MCP preferred

· Min 5 years of relevant experience

· Plant production environment experience