W2 - Application Support Analyst – Utilities / E&U

Application Support Analyst – Utilities / E&U

Location-Dallas, TX

Description:

We are looking for a skilled Application Support Analyst. with experience in the Utilities domain to support mission-critical systems such as ADMS, OMS, CIS, and Work Management platforms. This role requires strong SQL/PLSQL expertise, excellent debugging skills, and the ability to handle production incidents in a high-availability, 24x7 environment supporting grid and customer operations.

Required skills:
Technical Skills Required
                • Strong hands-on experience with E&U + SQL-PL\SQL Experience 
                • Basic knowledge of scripting/programming (Shell or Java – added advantage)
                • Experience with debugging, log analysis, and production support tools
                • Understanding of system integrations, APIs, and data flows
                • Familiarity with ticketing tools such as JIRA
Soft Skills
                • Excellent communication skills, especially during high-severity incidents
                • Strong analytical and problem-solving mindset
                • Ability to work effectively under pressure in mission-critical environments
                • Collaborative team player with stakeholder management skills
Nice to have skills:
                • Bachelor’s degree in Computer Science, Information Technology, or related field
                • Experience supporting utility clients or energy sector applications
                • Exposure to monitoring tools, automation, and cloud platforms is a plus