Nice Developer

Nice Developer

Location - Plano TX

Full Time

• Develop Studio scripting in NICE inContact: Design and maintain scripts within the NICE inContact Studio to orchestrate omnichannel customer interactions and call flows.
• Create LiveVox Designer scripts: Build and manage custom scripts in LiveVox Designer to manage proactive outreach campaigns.
• Integrate third party systems: Connect the joint LiveVox NICE CXone platform with external systems like Customer Relationship Management (CRM) tools (e.g., Salesforce), Snowflake, or other enterprise applications.
• Build custom API integrations: Use LiveVox and NICE APIs to create custom applications, automations, and connections to meet unique business requirements.
  

Functional and technical responsibilities

• Design blended omnichannel workflows: Create unified workflows that allow contact center agents to manage both inbound calls (via NICE) and outbound communications (via LiveVox) efficiently from a single user interface.
• Optimize and maintain applications: Troubleshoot, debug, and optimize existing scripts and integrations to improve performance, enhance call center efficiency, and ensure seamless operation of both platforms.
• Manage NICE CXone features: Work with NICE CXone components, including call routing, intelligent virtual agents (IVAs), workforce management (WFM), and quality management (QM) tools.
• Ensure compliance: Design and develop solutions that maintain compliance with regulations such as the Telephone Consumer Protection Act (TCPA).
  Collaboration and support
• Work with cross functional teams: Collaborate with business analysts, solution architects, and contact center managers to gather requirements, design solutions, and ensure successful deployment.
• Provide technical expertise: Serve as a subject matter expert on both LiveVox and NICE CXone platforms to guide project teams and provide support for tech