Desktop Engineer CGEMJP00348429

Desktop Engineer

Barrow-In-Furness. 5 days per week, fully onsite

Up to 38k per Annum

We are actively looking to secure a Desktop Engineer to join Experis.

Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively.

Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development.

Job Purpose/The Role:

Reporting to the EUS Lead Group, the role will have second Line responsibility for pre-empting automation, investigating and resolving incidents. Completing IMACs and Requests where applicable. Project and NSR Tasks assigned to the Desktop Support Team.

Your role

• Second Line responsibility for resolving Incidents to SLA
• Requests/IMACs completion to SLA
• Escalations - responsibility to be below 2%, per Incident per month
• CSATs for Incidents handled to over 4.5 out of 5 per month
• Pro-active communication with the Service Desk and Level3 Teams
• Undertaking NSR Tasks to agreed timescales

You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.

Your skills and experience

• Working knowledge of Intune and Microsoft Windows 10/11 O/S
• Desktop hardware architecture - predominately desktop and laptops
• Knowledge of SCCM (MECM) and Active Directory - basic administration
• Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies
• Security - disk encryption using bit locker.

Suitable Candidates should submit CVs in the first instance

If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.