Information Systems Support Analyst

Information Systems Support Analyst

Brisbane office based, Southgate Avenue, Cannon Hill, QLD 4170

• Base annual salary: $80,000.00
• Be available to travel onsite to support IT services
• 2nd Level Hardware and Applications Support team

Join Compass Group Australia's D&T team and help keep our mission critical systems running smoothly across the business.

As an Information Systems Support Analyst, you'll provide frontline technical support, manage escalated and problem tickets, and strengthen our ServiceNow/MyService processes through clear documentation and ITIL aligned practices. You'll work closely with teams across the organisation to stabilise services, improve user experience, and turn complex issues into reliable, easy to use solutions. We welcome applications from IT professionals who are collaborative, detail focused, and passionate about making a real impact every day.

The Position

You'll work closely with infrastructure and applications teams to resolve major incidents, support Compass Group's internal systems (including network, voice, and desktop environments), and deliver exceptional IT services across our locations. The role includes remote support and occasional onsite travel, along with 2nd level assistance for external clients using Compass Group technologies.

Main responsibilities:

• Act as an IS&T service analyst, managing escalated tickets, problem tickets and provide expert advice on common tickets
• Create knowledge base articles in order to review and amend Service Desk policies and procedures
• Work closely with third level infrastructure and applications teams to investigate problems and major incidents
• Promptly resolve problems, troubleshoot & elevate to second or third level support to assist the broader team in providing a stable, effective IT solution for the business
• Manage queries, trouble tickets, work orders and Requests for Service ensuring details are captured into Service Desk system and progress and outcomes communicated to the business according to agreed service levels and resolution targets
• Provide internal systems support including switches, routers, servers, data & voice, and desktop for all users across Compass Group
• Provide remote assistance as well
• Travel onsite where required to support or deliver IT services to all Compass Group locations
• Provide 2nd level support for external clients using Compass Group services or technology as required

The Person

We will be looking for candidates with the following attributes:

• Minimum of 3 years' experience in a Service Desk or IT support role
• ITIL Certification
• Strong Networking skills - SOHO Network support
• Excellent oral and written English
• Knowledge of local and wide area networks, including VPN
• Knowledge of the Microsoft Office360 suite
• Knowledge of Windows Server & Windows desktop environments
• Knowledge of Microsoft Exchange Online
• Effective organisational and time management skills
• Ability to work autonomously and fit well within a team

Why Compass Group

Be part of Australia's largest food and support services company. You'll work across iconic venues and leading workplaces, partnering with experts in culinary, technology and sustainability to deliver experiences people love. We offer scale, career pathways, and the autonomy to shape strategies that deliver meaningful, measurable growth.

The Benefits

Working with a large global company means you can be assured that we have an attractive benefits program! This includes comprehensive learning & development offerings, a variety of recognition programs and company discounts, an excellent salary benchmarking matrix and at this management level also includes an incentive bonus scheme!

We are committed to ensuring a recruitment process that is fair, inclusive, and accessible to all. If you require any adjustments or alternative methods of communication during the process, please let us know-our team will support you in the way that works best for you.