L1 Support Engineer - SC Clearance

L1 Support Engineer Location: Reading - 5 Days Per Week Onsite Rate: Up to £360 per day (Inside IR35 via Umbrella) Security Clearance: Active SC Clearance Required Contract: Initial Contract Opportunity Security & Eligibility Requirements Due to the nature of the programme, applicants must:

Hold active UK Security Clearance (SC).<br />Be a sole national of one of the following countries: United Kingdom<br />Italy<br />Japan The Opportunity We're currently recruiting for an Edgewing L1 Support Engineer to join a secure and fast-paced support environment in Reading.

This role is ideal for an experienced first-line support professional with strong customer service skills and a passion for resolving technical issues. You'll be responsible for providing frontline support, managing incidents and service requests, and ensuring a high-quality user experience within a secure operational environment.

Key Responsibilities Provide Level 1 technical support for end users and customers.<br />Log, manage, and resolve incidents and service requests within agreed SLAs.<br />Perform initial troubleshooting and diagnosis of technical issues.<br />Escalate complex issues to appropriate support teams when required.<br />Keep customers informed of incident progress and resolution.<br />Maintain accurate ticket updates and documentation.<br />Contribute to knowledge articles and support documentation.<br />Work collaboratively with wider support and engineering teams.

Skills &amp; Experience We're looking for candidates with:

Previous experience in a Service Desk or L1 Support environment.<br />Strong troubleshooting and fault-finding skills.<br />Excellent customer service and communication abilities.<br />Experience working with ticketing systems and SLA-driven environments.<br />Knowledge of Windows operating systems and Microsoft technologies.<br />Ability to prioritise and manage multiple incidents effectively.

Desirable Experience supporting Microsoft 365 technologies.<br />ITIL Foundation certification.<br />Experience within secure or government environments.

What We're Looking For Strong customer-focused approach.<br />Excellent verbal and written communication skills.<br />Positive, proactive attitude with a willingness to learn.<br />Ability to work effectively as part of a team.<br />Comfortable working full-time onsite in Reading.<br />Active SC Clearance.

Dual nationality cannot be considered unless the combination is exclusively between the approved nations listed above