IT Operations Officer

Reporting to the Team Leader, IT Security, and Infrastructure, you will work within a small dynamic team and be responsible for the provision of timely and efficient IT technical support services to the business on a national scale. The role will suit a service oriented person who is composed, patient and is able to deal with multiple enquiries and issues, providing quick responses and accurate results.

Responsibilities

• Provide first-level technical support to end-users, troubleshooting hardware, software, network connectivity and email-related issues
• Installing and configuring computer hardware, software, systems, servers, networks, printers, and scanners.
• Responding in a timely manner to service issues and requests
• Testing new technology and training users
• Active implementation of new IT solutions and services.
• Relevant qualification plus at least 3 years of relevant experience
• Understanding of security practices for handling and disposing of classified data, documents and devices
• Change management and user adoption experience, including training design and e-learning
• Basic project management - defining, implementing and monitoring tasks
• Strong written communication skills - proposals, reports and documentation
• Intermediate hardware and software installation and troubleshooting skills
• Strong analytical and problem-solving abilities
• Excellent customer facing and consultative skills
• Commitment to ongoing self development (technical and behavioural)

Benefits

• Paid Parental Leave Purchase Leave Early Access to LSL
• Corporate Health Insurance Novated Lease Travel Club
• Liebherr One Hub - Employee discount portal for great savings
• Financial stability annual reviews service & manager rewards career progression
• Training programs and opportunities to ensure your continued growth
• Soft skills and Leadership training programs
• $3,000 Employee Referral Program