YubiKey Enrollment & User Support Specialist

Job#: 3048858

Job Description:

Everforth Apex Systems is a world-class services business that incorporates industry insights and experience to deliver solutions that fulfill our clients' visions.

Apex has an opportunity for a YubiKey Enrollment & User Support Specialist in the Banking Industry expertise to join our fast-paced financial services partner on an exciting initiative!

Role: YubiKey Enrollment & User Support Specialist

Term: 4-6 weeks (project assignment)

Location: Remote (U.S.)

Start Date: Immediate

Hours: Full-Time (40 hours/week)

About the Opportunity

Apex Systems is seeking multiple YubiKey Enrollment & User Support Specialists to support a large-scale user onboarding and security deployment initiative for a leading financial services organization.

This is a fast-paced, project-based assignment focused on helping thousands of end users successfully activate and enroll multi-factor authentication devices (YubiKeys) as part of a major technology rollout.

If you enjoy helping people, following structured processes, and working in a high-energy team environment, we'd love to hear from you.

What You'll Be Doing

• Contact end users via phone and other communication channels to assist with YubiKey enrollment and activation
• Guide users through a standardized setup process
• Follow established procedures and documentation to ensure successful onboarding
• Monitor enrollment status and follow up with users who have not completed required steps
• Document outcomes and update tracking systems
• Escalate technical issues or exceptions to the appropriate support teams
• Help drive adoption and completion of a large-scale security initiative

What We're Looking For

Required Qualifications

• Strong verbal and written communication skills
• Professional and customer-focused demeanor
• Comfortable making outbound calls and assisting users over the phone
• Ability to follow detailed processes and instructions
• Strong attention to detail
• Basic computer proficiency and navigation skills
• Ability to learn new tools and procedures quickly

Preferred Qualifications

• Customer service experience
• Call center experience
• Help desk or technical support experience
• Experience supporting software, hardware, or user onboarding initiatives
• Experience working in a highly regulated environment such as banking, financial services, healthcare, or insurance

Ideal Candidate

You are someone who enjoys helping others and can confidently guide users through a structured process. You don't need deep technical expertise, but you should be comfortable learning a technology workflow and providing a positive customer experience.

entry level candidates, customer service representatives, support professionals, and entry-level technical candidates are encouraged to apply.

Why This Opportunity?

• Immediate start
• Short-term project with defined timeline
• Opportunity to support a high-visibility technology deployment
• Collaborative team environment
• Gain experience supporting enterprise-level security initiatives
• Excellent opportunity to build customer support and technology experience

Project Details

• Approximately 1-month engagement
• Full-time schedule
• Remote work environment
• Multiple openings available
• Training provided before project launch

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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