Service Designer - Fully Remote

My client are recruiting for a Service Designer for a long term contract role,

The role is fully remote and is paying £400pd inside ir35

ASAP - 31/03/27

Human Centered Design HCD Service Designer
Leads service design for a project or workstream from discovery to definition, integrating digital and physical touchpoints and aligning stakeholders to evidence.

Key Activities

. Plan multi method discovery; manage data, consent and research ethics.
. Produce end to end blueprints (front stage/backstage, tech, policy, people) and system maps (interconnections, dynamics, boundaries of influence and environmental factors)
. Orchestrate co creation workshops; build consensus across functions.
. Run service experiments (interactions, pilots, A/B where relevant) and quantify impact.
. Shape roadmaps with PM/PO; surface risks, dependencies and change impacts.
. Coach designers; set quality bar for artefacts and narratives

Service Design

. Strategy: Aligns opportunities to outcomes, benefits and feasibility.
. Research & Insights: Designs studies; synthesises qual/quant; separates symptoms from causes.
. System Mapping: Leads mapping to integrate perspectives and align stakeholders.
. Service Architecture: Defines operating concepts, roles, processes, data, touchpoints and channels.
. Prototyping: Plans and evaluates service experiments across channels/venues.
. Collaboration & Facilitation: Facilitates complex workshops; resolves conflict with evidence.
. Measurement & Value: Defines north star and pilot metrics; builds value cases with partners.
. Client: Advises product/sponsor; sets expectations; creates clear decision options. Identifies and escalates stakeholder issues, with clear recommendations.

Industry experience and recognition

. Significant experience in service design or strategy roles
. Led at least one end to end service design engagement; strong client facing delivery
. NHS service design experience is highly desirable for this role
. Experience of GOV.UK services is desirable