Help Desk/Desktop Support Analyst

Description

We are looking for a Help Desk/Desktop Support Analyst to join our team in North Prarie, Wisconsin in a contract-to-permanent capacity. This position plays an important role in supporting daily IT operations by assisting employees with technical issues, preparing and maintaining end-user devices, and helping keep workplace technology reliable and efficient. The role offers a strong opportunity for an early-career IT specialist to build hands-on experience while working with internal teams and external partners to deliver responsive technical support.

Responsibilities:
Respond to support requests and work through service desk tickets with a timely, thorough approach that keeps users informed from intake through resolution.
Diagnose and resolve technical problems affecting computers, business applications, printers, mobile hardware, scanners, and other workplace devices.
Prepare, configure, image, and deploy desktops, laptops, and related equipment for new and existing employees across the organization.
Administer user access tasks such as password resets, account updates, provisioning support, and other Active Directory-related requests.
Maintain accurate records of incidents, solutions, and support procedures to strengthen documentation and improve knowledge sharing.
Assist with software rollouts, device upgrades, configuration adjustments, and workstation refresh efforts to support ongoing IT operations.
Monitor technology inventory and contribute to asset lifecycle activities, including replacement planning, recovery, and responsible disposal of equipment.
Work with vendors and internal IT staff on support needs, technical initiatives, and issue escalation when additional coordination is required.
Create clear end-user instructions and provide basic guidance to employees so they can effectively use company technology tools.
Support onboarding by setting up equipment, preparing user devices, and ensuring new team members have the necessary technology access on day one.

Requirements

At least 1 year of experience in help desk, desktop support, technical support, or a similar end-user support position.
Working knowledge of Microsoft Windows environments, including Windows 11, and familiarity with commonly used business software.
Experience with Active Directory administration, including user provisioning, password resets, and account maintenance activities.
Ability to troubleshoot hardware, software, peripheral, and multifunction printer issues in a structured and efficient manner.
Strong customer service and communication skills, with the ability to assist users clearly and professionally.
Ability to manage multiple incoming requests, prioritize effectively, and stay organized in a fast-paced support environment.
Familiarity with computer imaging, desktop provisioning, and deployment of end-user devices.
Exposure to tools or applications such as service desk ticketing systems and enterprise software platforms, including environments that may use SolidWorks.

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