Geek Street Technical Support

THE ROLE:
Our team is looking for a candidate with an interest in technology and who works well in a customer-facing role that can patiently take the time to understand an issue in order to properly document it and can comfortably navigate a PC to perform basic troubleshooting.

WHAT YOU’LL BE DOING:   

• Providing first level triage and technical support to employees through tickets and in-person at the *** Geek Street support desk.
• Analyzing technician (peer) workflows to identify areas of improvement and optimization. Identifying technician workflows which do not have supporting process documentation.
• Assisting the IT team with system provisioning and device refresh/replacements.              
• Documentation writing.       
• Physical and Virtual asset stockroom maintenance.        
• Supporting IT project goals.         
• Helping to set up devices and accessories.
• Communicating status updates with internal clients.
• Ensuring that requests are being prioritized and closed in a timely manner.              
• Working alongside a senior IT technician who can assist you with any escalations and can provide guidance to advance your knowledge of IT support.       
• Learning and adhering to company policies and procedures regarding IT security and data privacy.              
• Engage in knowledge-sharing sessions and training to enhance technical skills.

PREFFERED QUALIFICATIONS:    

• Proficiency with the Windows operating system.
• Basic understanding of Windows troubleshooting.         
• Android/iOS familiarity.       
• Customer-oriented mindset.         
• Ability to take clear notes to capture problems correctly.              
• A general understanding of MacOS and Linux would be helpful but is not required

WHAT WOULD SET YOU APART:          

• PowerShell or command line (CLI) familiarity.       
• CompTIA A+ certification.   
• Familiarity with networking concepts (DNS, LAN, WAN)

WHO WE’RE LOOKING FOR: 

• Someone who can comfortably navigate a PC to perform basic troubleshooting.       
• People who can patiently take the time to understand an issue in order to properly document it.         
• Candidates who have an interest in technology and who work well in a customer-facing role.
• Good communication skills, both verbal and written, for assisting users and documenting issues.    
• Ability to work in a team and learn from others.   
• Patience and a customer-focused attitude to help non-technical users.       
• Relevant education or training in a technology-related field such as Management Information Systems, Business Technology Management, or Information Technology is helpful but not required
• 0-2 years of experience.