Technical Project Manager, Global Services

Welcome to the Agentic Commerce Era

At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce , Feedonomics , and Makeswift , we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. We believe in harnessing AI responsibly to unlock new possibilities, and we're looking for individuals who use it intentionally to solve problems, accelerate outcomes, and expand what's possible in their role. Our purpose is to help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers who shape the future of commerce, this is the place for you.

Summary

Commerce is disrupting the e-commerce industry as the SaaS leader for fast-growing, mid-market businesses. We empower customers to create intuitive, engaging stores that support every stage of growth.

As a Technical Project Manager, you will drive the execution of complex, cross-functional technology projects for our merchants, partners, and internal teams. You will be responsible for delivering eCommerce implementations, integrations, and platform migrations within defined scope, timeline, and budget.

This role is ideal for a project manager who thrives in execution-owning delivery, managing risk, and building strong client relationships while developing deeper technical and strategic expertise.

What You'll Do

• Lead Client Implementations: Follow established delivery frameworks to deliver project plans and business requirement documents, gather requirements, and lead clients to successful launches within budget, scope and timeframe.
• Enablement: Ensure agencies and merchants have the tools, resources, and guidance needed to succeed. Share best practices and recommendations with external stakeholders to help them meet project goals and timelines.
• Relationship Management: Act as the primary point of contact during technical implementation, providing expertise and support to agencies, merchants, and internal teams.
• Executive Communication: Support client stakeholders, including senior leaders, by providing updates on critical milestones and informing about project risks.
• Collaboration: Collaborate cross-functionally with internal and external teams to ensure alignment on technical requirements and overall project readiness.
• Advocate for Clients: Overcome client obstacles by facilitating communication and advocacy with internal stakeholders.
• Project Management: Manage daily activities of scope management, project and resource planning, progress tracking, proactive risk and issue management, and cross-functional/stakeholder and leadership communication. Track and report on project progress, ensuring alignment with expectations and addressing escalations as needed. Identify and elevate risk appropriately.
• Manage Accounts: Handle mid-market implementations with defined scope and complexity.
• Technical Evaluations: Can read and interpret API documentation, understand e-commerce integrations well enough to ask the right questions and flag risks during client discovery.

Who You Are Education & Certification

• Bachelor's degree in computer science, business, project management, or related field (or equivalent experience). PMP, CAPM, PRINCE2, or similar certification preferred.

Technical Project Leadership Experience

• 3-5 years of experience managing technical implementations or software delivery projects, ideally within SaaS, e-commerce, or technology organizations.

Commerce & Integration Expertise

• Proven experience leading digital commerce initiatives involving platform migrations, API integrations, and customized architectures.
• Familiarity with ERP, OMS, PIM, CMS, and related commerce systems.

Technical Acumen

• Working knowledge of REST or GraphQL APIs, webhooks, and integration patterns.
• Understanding of HTML, CSS, JavaScript, or object-oriented programming is a plus.

Enterprise Stakeholder Management

• Experience managing mid-market or enterprise clients, including executive-level communication, stakeholder alignment, and issue resolution.

Project Management Excellence

• Strong command of scope control, timeline management, resource coordination, and risk mitigation. Proficiency with tools such as Jira, Salesforce, MS Project, Smartsheet, Wrike, Lucidchart, or similar.

Methodology & Delivery Frameworks

• Understanding of Agile and Waterfall methodologies within SaaS implementation environments.

Ecommerce Ecosystem Knowledge

• Familiarity with leading commerce platforms (e.g., BigCommerce, Shopify, Magento) and commonly integrated applications.

Communication & Adaptability

• Exceptional written and verbal communication skills. Able to navigate a