Senior Field Delivery Manager (North)

Senior FieldDelivery Manager

*This role will require regular weekly travel to the Northwest of England and Scotland*

PURPOSE OF THE ROLE:

Lead and inspire a team of FieldTechnicians and SVAs responsible for installing, maintaining, and monitoring meter and data logging equipment. Deliver exceptionalcustomer outcomes by managing daily operations and shaping the future strategy within your area.

Support the UK Delivery Manager with daily tasks and step in during their absence. Offer expert guidance and ensure consistent operations for FieldDelivery Managers. Championcompliance, new initiatives, and ongoing improvement across the field.

COMPANY OVERVIEW

IMSERV is a leading UK provider of data collection and energy metering services, known for award-winning solutions and setting industry standards. We deliver specialist metering for electricity, gas, and water, combined with reliable energy data collection. Our intuitive online platform makes analysis and reporting easy.

MAIN RESPONSIBILITIES:

Lead the field team, ensuring safety, efficiency, and compliance. Hit KPIs, reduce aborted work, and support growth targets. Motivate and develop colleagues, manage resources and budgets, and ensure operationalconsistency. SupportFieldDelivery Managers with policies, compliance, and embedding new initiatives. Represent IMSERV at workshops and projects.

• Service Delivery: Drive team performance, meet KPIs, improve productivity and customer experience, and use data to boost results.
• Safety: Promote safety culture, ensure compliance, and share best practices through audits.
• People Management: Lead and mentor technicians, support their development, and guide FieldDelivery Managers.
• Budget Management: Manage staffing, forecast needs, monitor costs, and drive efficiency.
• CustomerSatisfaction: Deliver outstanding service, resolve issues, and embed best practices.
• Incident Investigation: Leadinvestigations, implement corrective actions, and keep accurate records.
• Customer Engagement & Business Growth: Build relationships, understandcustomer needs, identify growth opportunities, and contribute to strategy.
• Training & Recruitment: Oversee hiring and training, ensure compliance

PERSON SPECIFICATION:

Desirable

• IOSH Level 2
• NEBOSH General Certificate
• City & Guilds Level 3 in engineering

Essential

• Proven team management experience
• Good understanding of UK utilities
• Strong knowledge of the metering industry
• Commercial and financial awareness
• Health and safety and quality management systems knowledge
• Experience in field-based operational leadership
• Field project management skills
• Proven record in similar roles, especially people management in a fieldenvironment
• Health and Safetymanagement in Field Service
• Valid UK driving licence

COMPANY BENEFITS:

• 28 days annual leave plus Bank Holidays
• Annual leave Buy & Sell scheme
• Enhanced pension contributions
• Up to 10% annual bonus
• Life Assurance up to 6x base salary*
• Simply health Healthcare plan (upgrades available)
• Office & social events
• Retailer discounts platform
• Employee Assistance Programme
• Wellbeing Centre
• Car salary sacrifice scheme*
• Reward & Recognition

(*Length of service & T&Cs apply)

Our people are our greatest asset. We work hard to keep them happy and fulfilled, driving our business forward and ensuring we stay customer-focused and competitive. IMSERV is proud to be the UK's leading and fastest-growing energy data collection and meter operations provider.

We put diversity and inclusion at the heart of IMSERV. As we grow, we make sure equality, diversity, and inclusion stay central to our business and recruitment. We encourageapplications from all backgrounds, recognising that a balanced workforce fosters innovation, collaboration, and ownership.

These are the qualities our customers value most.

(We may close this position early if we find the right candidate.)