R&D / Laboratory IT Support Collegeville - PA - Pennsylvania

Role: Lab Engineer R&D Laboratory IT Support

Location: Collegeville, PA-Onsite

Job Type: Contract

Job Description:

The Lab Engineering position in R&D area requires a skilful Engineer familiar with supporting scientists with laboratory PCs, instrumentation, and devices. Lab Engineers are focused on maintaining operational computer systems for the scientists they support, joining newly-supplied hardware to the network, securing and hardening devices and generally facilitating the needs of the business.

Key responsibilities:

Assist in maintaining existing computer infrastructure of 5000 PCs globally

ImageOnboard new computers into the domain and onto the network and decommisiion it.

Secure and protect new and existing hardware

Consult with the business as they require assistance with their equipment

Troubleshoot and implement data flows for scientific instruments

TechnicalFunctional Skills:

Outstanding computer troubleshooting skills for obscure issues, ranging from device connectivity, and laboratory software issues

Background with End-user Computing or Desktop Support skills essential. BreakFix consists of 80% of a Lab Engineer s workload

Understanding of Harware Components and Networking concepts, such as network topography, VLANSs, StaticDynamic IPs, Subnetting, ITOT Networks, and basic understanding of firewalls. Candidate should be familiar with the OSI model and how to troubleshoot different network layers

Knowledge and understanding of Active Directory required

D2D andor project support

AGILE ways of working necessary

Background with computer security

Previous experience with validated systems (GxP) a plus

Implement the validated data backup solution on laboratory analytical equipment (equipment and software investigation, documentation, technical configuration) within R&D (GxP and non-GxP)

Support for scientists in incident management, user support and coaching, access management

Testing and validation of computer software (complete tests in different environments, writing technical documentation)

Familiar with ticketing systems such as ServiceNow

Microsoft Excel skills a plus

Indepth knowledge in Microsoft OS including iOS and Linux a plus

Generic Managerial Skills:

Must have outstanding communication skills

Candidate must be a team player

Self-starter, attention to detail and willingness to learn new things a must

Must be willing to follow processes, procedures and guidance

Excellent organizational skills is a must

Experience in leading team is a plus

Preferred for Lab Enablers:-

As above, plus:-

o Support business priorities by first intent

o Uplift all labs to a hardware standard that supports working in a digitalized ecosystem

o Proactively build stronger partnership with business by aligning technology and science through optimized processes

o Becoming a new breed of Tech & business who understands the science and use of scientific equipment (HW) + controlling software + data workflow up & downstream

o Innovative solutions that do not exist today including but not limited to explore and implement automated solutions to scientific problems, paving the way for the lab of the future

o Strong product ownershipproject management