Application Support

Title: IT Application Support Analyst
Location: Charlotte, NC/Briminghm, AL/Atlanta, GA
Duration: 6 months (Possibility of Extension)
Pay Range: $22/hr - $29/hr

Role Overview

• Support software systems through troubleshooting, technical assistance, installation, and user training.


• Maintain and update high-quality application support documentation.

Primary Responsibilities:

• Gather information on application design and functionality to propose solutions.


• Respond to user inquiries about software operation; troubleshoot system and operator issues.


• Monitor routine and critical processes/workflows to spot and address problem trends proactively.


• Assist with application implementations and configuration tasks.


• Perform root-cause analysis and deliver technical fixes for production application errors.


• Execute application testing across development, QA, and production environments.


• Deploy service releases, patches, change requests, and customizations.


• Collaborate with senior associates; work is reviewed for accuracy and completeness.

Minimum Requirements:

• Bachelor s degree in a related field OR High school diploma plus four (4) years of relevant experience.

Key Skills & Competencies:

• Ability to explain technical issues and solutions to non-technical users.


• Strong written and verbal communication skills.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually as applicable.