Senior ITSM Lead - Major Incident & Service Excellence

SwiftCruit seeks a Senior Manager - IT Service Management to oversee and enhance our IT and Major Incident Management practices. This full-time hybrid position in Sydney combines strong leadership in IT service delivery with a focus on operational resilience and continuous improvement.

The ideal candidate has extensive experience in managing IT incidents, strong stakeholder communication skills, and expertise in ITIL and ServiceNow. Join us in fostering a diverse and inclusive workplace while driving technological excellence.