Salesforce Administrator (Locals to NJ, NY, CT only)

• 8-12+ years of overall IT experience, 8+ years of Salesforce Administration and Support experience
• Experience supporting multiple Salesforce orgs simultaneously
• Experience in production support, incident management, and enhancement delivery
• Support and administer 15-20 Salesforce orgs
• Manage requests via ServiceNow and email
• Troubleshoot production issues and perform root cause analysis
• Handle user access, permissions, and SSO issues
• Perform configuration updates, field and picklist changes
• Partner with business stakeholders and support teams
• Strong communication and stakeholder management skills

TOP skills

• Salesforce Administration & Support
• Incident Management & Troubleshooting
• Stakeholder & Support Management