Lead Google CCAI Expert - REMOTE

Sensiple Inc is a New Jersey corporation with over two decades of expertise in technology-driven solutions specialising in Customer Experience, Contact Center Solutions, Digital Transformation, Cloud Computing & Independent Testing.

With an expert team that has enriched experience in executing & developing sustainable IT strategies in Healthcare, Technology, Retail, Logistics, Education, Telecommunications, Government and Media, we help our diverse customers to envision the future.

By developing highly scalable and consistent solutions, our primary goal is to deliver excellence at all levels and delight our customers and drive them to a better future.

Hi,

This is Vinod from Sensiple, Inc. I have the below job opportunity available with my client. Appreciate, if you could kindly go through the job description. If you re interested, kindly respond me back with your recent updated resume.

Position: Lead Google CCAI Expert

Work Location: 100% Remote

Duration: Long Term Contract

Role Summary:

We are seeking a Lead AI / Cloud Expert to implement and extend Real Time Call Listening and Agent Assist platform built using Google Contact Center AI (CCAI). The role also involves contributing to broader AI and Generative AI solution architecture, including the design and evolution of event driven, cloud native services that leverage enterprise approved LLMs to deliver real time insights, guidance, and automation across contact center and agent facing applications.

Key Responsibilities:

• Maintain and evolve event driven contact center services built on CCAI and Google Cloud Platform that process real time customer interactions and deliver contextual insights, recommendations, or guidance to agent facing applications during live engagements.
• Design and implement GenAI solution architectures using enterprise approved LLMs and cloud platforms.
• Define reference architectures for GenAI components (LLMs, vector stores, APIs, orchestration layers).

Required Skills & Experience:

• Hands on experience with Google Cloud Platform, especially:
• Contact Center AI (CCAI), Agent Assist, Dialogflow
• Pub/Sub, Cloud Run, IAM, service accounts
• Experience building or supporting real time / streaming systems
• Strong backend development skills (Python)
• Docker and cloud native microservices
• Generative AI / ML (Required)
• Experience delivering LLM based solutions in production
• Familiarity with RAG architectures, vector search, and evaluation
• Prompt engineering and response quality tuning
• Understanding of responsible AI, privacy, and security considerations

Nice to Have:

• Telephony or contact center platforms (SIPREC, Genesys, VoIP).
• Redis or other low latency data stores.
• Kubernetes / Helm
• Azure services (AKS, Azure OpenAI) in hybrid cloud setups.
• Observability tools (logging, metrics, tracing).

If you find yourself suitable for this position, kindly send your updated resume and expected hourly rate to vinod dot pv at sensiple dot com

Regards,

Vinod P V | Sensiple Inc.,

vinod dot pv at sensiple dot com

7 3 2 - 2 8 3 - 0 4 9 9, Ext: 3 7 5

555 US Highway 1 S, Ste 330 Iselin, NJ 08830

Sensiple, Inc. is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to gender, race, colour, religion, sex, national origin, veteran or disability status.