AI Solutions Architect

Job#: 3043224

Job Description:
AI Solutions Architect

Location: Pennington, New Jersey (Hybrid)

Role Overview

This role will provide central architectural support to translate business demand into production-ready AI solutions. The position is focused on establishing enterprise standards and guardrails to reduce delivery risk across lines of business. This architect will be critical to scaling AI capabilities responsibly and maximizing the return on investment from strategic AI platforms.

Key Responsibilities

• Enable faster, safer AI adoption by defining reusable architectures and engineering patterns.
• Ensure regulatory, security, and model risk requirements are embedded by design.
• Reduce duplication and rework by aligning AI investments to a single enterprise roadmap.
• Improve solution quality, resiliency, and cost efficiency through architectural oversight.
• Design and deploy IVR, voice-driven, or headless Agentic AI solutions.
• Integrate AI agents with telephony, IVR platforms, or voice infrastructure.

Required Qualifications

• 5+ years of experience in technology architecture and solution design, including 3+ years of hands-on software engineering.
• 2+ years of experience designing and delivering AI/LLM solutions in enterprise environments.
• Hands-on experience deploying and operating solutions using Sierra AI and/or Decagon.
• Strong background in platform architecture, solution design, and hybrid (on-prem and cloud) deployments.
• Experience with AI orchestration, retrieval-augmented generation (RAG), and evaluation frameworks.
• Proficiency with containers, Kubernetes/OpenShift, CI/CD pipelines, and infrastructure-as-code.
• Strong communication skills with the ability to engage both technical and business stakeholders.
• Demonstrated leadership, collaboration, and mentoring capabilities.
• Experience with conversational AI, contact center AI, or enterprise automation.

Preferred Qualifications

• Experience in regulated industries such as financial services.
• Knowledge of multiple LLM providers and model serving strategies.
• Familiarity with headless AI agent architectures such as background automation and asynchronous orchestration.
• Understanding of voice and multi-modal AI architectures including speech-to-text and text-to-speech.
• Relevant cloud, security, or data certifications.
• Familiarity with model risk management, AI governance, and safety testing.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.