Operations Support Coordinator

Hope Services seeks an Operations Support Coordinator to ensure smooth daily operations for programs serving individuals with developmental disabilities in the Bay Area. This role coordinates schedules, maintains client and service records, supports program logistics, and assists with data entry and reporting. The Coordinator partners closely with program staff, families, and community partners to support mission-driven services. Ideal candidates are detail-oriented, organized, and compassionate, with strong communication skills and proficiency in office software. Join a collaborative, client-focused team making a direct impact in the community.

Responsibilities

• Coordinate daily operational support for programs serving individuals with developmental disabilities
• Maintain accurate client, scheduling, and service records in databases and tracking systems
• Support program staff with logistics, documentation, and communication needs
• Assist with reporting, data entry, and preparation of program materials
• Communicate with families, caregivers, and community partners as needed
• Monitor workflows, identify issues, and escalate or resolve basic operational problems
• Support meeting coordination, calendars, and shared resources for program teams
• Ensure compliance with internal procedures and confidentiality standards

Required Skills

• Operations coordination
• Data entry and data management
• Client record management
• Scheduling and calendar management
• Microsoft Office or Google Workspace
• Database or case management software
• Report preparation and documentation
• Basic analytics and tracking
• Professional written and verbal communication
• Time management and prioritization