E-Games Technician

At Hard Rock Hotel & Casino Tulsa, we pride ourselves on delivering world-class entertainment and an electrifying guest experience. As an E-Games Technician, you will be at the heart of our gaming operations, ensuring all Electronic Gaming Machines (EGMs), ticket redemption kiosks, and ATMs are maintained to the highest standards.

This role requires a blend of technical precision and proactive communication. You will handle everything from routine preventative maintenance and RAM clears to complex game conversions, floor upgrades, and vendor collaboration. Working in a fast-paced and high-energy environment, you will respond promptly to floor calls, maintain accurate parts inventories, and operate company vehicles between locations as needed. Whether you are leading the work of others or pitching in to assist guests and co-workers, your commitment to safety, compliance, and excellence will help keep the energy alive on the casino floor.

• Equipment Maintenance & Repairs: Perform advanced troubleshooting, diagnostics, and repairs on a wide variety of manufacturer EGMs, utilizing hand tools and electrical test equipment.

• Floor Operations & Upgrades: Execute machine moves, game conversions, installations, and comprehensive floor upgrades while adhering to all safety guidelines.

• System Support: Perform RAM clears, patch in games, and execute minor repairs on ticket redemption kiosks and ATMs under supervision.

• Preventative Care & Inventory: Conduct routine preventative maintenance on owned machines, maintain accurate parts inventories, order replacement parts, and assist with game disposal.

• Stakeholder Communication: Coordinate and communicate effectively with vendors, team members, and internal stakeholders regarding service activities and installations.

• Service & Compliance: Respond promptly to technician calls on the casino floor, maintain clean work areas, and strictly adhere to all regulatory, departmental, and company policies.

• Logistics & Flexibility: Operate company vehicles between locations, handle on-call duties as assigned, and work varied shifts, weekends, holidays, and overtime when necessary.

• Guest & Team Focus: Take the initiative to deliver exceptional guest service, foster positive interdepartmental communications, and lead or guide the work of other employees when required.

• Education: High School Diploma or General Education Degree (GED).

• Experience: Minimum of 2 years of slot technician experience or an equivalent background in electronics (prior E-Games experience is a plus).

• Certifications & Training:

  • Completion of IGT Courses: MT321, MT412, MT413, MT451, MT512, NG710, MT103, AG400, and AG143.

  • Ticket redemption kiosk service training completion (or the ability to obtain).

  • ATM service training (or the ability to obtain).

• Driver's License & Compliance: Must possess and maintain a valid driver's license, pass a background check, and successfully clear pre-employment and random drug screenings.

• Licensing: Ability to obtain and maintain proper licensing through the appropriate gaming authority.

• Physical & Environmental Requirements:

  • Ability to lift a minimum of 75 lbs.

  • Ability to stand and/or walk for extended periods.

  • Comfort working in a dynamic casino environment with exposure to second-hand smoke, crowd noise, varied shifts, and required travel to other Cherokee Nation Entertainment (CNE) properties.