Head of User Experience

Head of User Experience is required to define and drive UX strategy across the product portfolio of a leading secure video communications technology company. Ideally based in hybrid Reading or Oslo, this is a highly influential role focused on building a shared experience strategy across R&D, Engineering, and Product, improving how customer insights inform product decisions, and establishing a consistent UX standard across the organisation.

You'll lead a lean UX function, initially working alongside one Designer, so this role is less about managing a large design team and more about strategy, influence and building consensus, and being hands-on. The position will also involve travel between teams and locations to build relationships, socialise the UX vision and drive adoption across the wider organisation and customers.

Key skills required for the Head of User Experience

• Significant leadership and hands-on experience across UX, Product Design or Customer Experience within B2B software or technology.
• Proven ability to develop UX strategy and build consensus across Product, Engineering and R&D.
• Ideally, experience with technically complex, infrastructure-heavy or network-centric software, including areas such as network monitoring, observability, video communications, networking, cybersecurity or cloud infrastructure, not large ERP/E-commerce/SAAS software with layers of customer journey.
• Experience delivering impact through a lean UX/design function, using influence and strong cross-functional relationships.
• Strong understanding of how to embed customer insight into product strategy, roadmaps and engineering decisions.
• Experience establishing UX standards and using research, customer feedback and measurement to influence priorities.
• Credibility with senior technical and product stakeholders, with the ability to challenge assumptions and align teams around a shared vision.
• Comfortable operating strategically while remaining hands-on when required.

What you'll do as a Head of User Experience

• Define and evolve the UX and experience strategy across the product portfolio.
• Build alignment across R&D, Engineering and Product around the experience vision and priorities.
• Embed UX and customer insight more deeply into product planning and decision-making.
• Establish the UX quality bar, principles and practices needed to deliver consistent experiences.
• Lead and develop the lean UX capability while extending its influence across the wider organisation.
• Partner with Product and Engineering leaders on complex product and experience trade-offs.
• Define how user experience and customer outcomes are measured and use those insights to guide investment.
• Turn customer feedback, support data and research into strategic direction for product roadmaps.
• Help teams make technically sophisticated products simpler and more intuitive to use.
• Travel between teams and locations as required to build relationships and drive adoption of the UX strategy.

Why this role?

This is an opportunity to establish UX as a strategic capability across a technically sophisticated B2B software organisation, where networking, video, security, reliability and usability intersect for secure video conversations used by government, military, intelligence agencies, healthcare, justice/ministry of justice, etc.

With a lean central UX team, your success will come from creating the strategy, standards and internal momentum that enable a much larger Product and R&D organisation to deliver better customer experiences.
Opus Resourcing acts as an employment agency with respect to permanent employment.

Apply now or message us for more details. Referrals always welcome!