Senior IT Support & Service Desk Analyst

Transport for NSW is seeking an IT support professional to provide timely end-user support, troubleshoot incidents, and maintain Windows environments. You will work with IT teams, stakeholders, and vendors to meet SLAs, while contributing to knowledge management and process improvement.

The role requires hands-on Level 1 IT support, experience with Active Directory and SCCM, and the ability to travel and work rostered/on-call hours in a compliant ITIL-based setting.