Systems Administrator (AU)

About the role

The Corporate IT team is responsible for end user support, workplace technology, business applications, infrastructure and network services. This team delivers reliable, high quality technology services by providing responsive support, maintaining core systems, and ensuring a stable and secure IT environment.

This role focuses on business as usual (BAU) support, continual service improvement and effective workload management to ensure timely resolution of incidents and service requests. The System Administrator is a hands on technical role responsible for troubleshooting issues, supporting staff and driving improvements to IT processes, service delivery and operational maturity.

The ideal candidate combines strong technical expertise with a service focused mindset and is comfortable balancing day to day support activities with continuous improvement initiatives. Experience with Microsoft 365, endpoint management and end user computing technologies is essential.

Responsibilities, Duties and Expectations

• Provide first point of IT support contact for all staff
• Provisioning of workstations for users with various company SOE and requirements
• Understanding of up to date IT related security practices
• Implementation and configuration of IT hardware and software solutions for end users
• Troubleshoot all ICT related issues
• Manage Helpdesk tickets, through effective planning and prioritisation to minimise backlog and ensure operational efficiency
• The candidate needs to demonstrate being proactive, ability to work unsupervised, thinking on their feet and doing a wide variety of various tasks

Qualifications, Experience and Skills

• Expertise in Microsoft Entra ID and MDM administration
• Understanding of Windows, macOS and Linux OS environments
• Troubleshooting experience on corporate hardware, software, printers, digital signage and AV solutions
• Proficiency using tools such as PowerShell and Bash
• Relevant exposure to incident management tools and service management practices
• Demonstrated understanding of IT asset management
• Prior experience at an MSP is desirable