Associate Phone Sales Specialist

Benefits: 401(k) Bonus based on performance Employee discounts Flexible schedule Paid time off Position Summary We are seeking a Sales Associate to join the team at Club Pilates Orland Park or New Lenox! The Sales Associate is the first point of contact for members and prospective clients, responsible for delivering an exceptional in-studio experience while driving membership sales and supporting daily studio operations. This role blends sales, customer service, and administrative support in a fast-paced, wellness-focused environment.

Key Responsibilities Sales & Membership Growth Conduct studio tours and present membership options to prospective clients Build relationships and follow up with leads to convert into members Meet and exceed individual and studio sales goals Promote retail, events, and special offers Client Experience Greet members and guests with a warm, welcoming presence Address client questions, concerns, and feedback professionally Foster a positive, inclusive, and community-driven studio environment Operations & Studio Support Maintain cleanliness and organization of the studio, lobby, and equipment Assist with opening and closing procedures Support instructors and team members to ensure smooth class flow Administrative Duties Answer phones, emails, and text inquiries promptly Process memberships, retail purchases, and transactions accurately Keep client profiles and notes up to date in CRM systems Qualifications Previous sales or customer service experience (fitness or boutique retail preferred) Strong communication and interpersonal skills Comfortable with sales goals and performance metrics Highly organized with attention to detail Ability to multitask in a fast-paced environment Passion for health, wellness, or Pilates is a plus Compensation & Benefits Flexible Scheduling, including mornings, evenings, weekends, and holidays as needed Hourly base pay + commission/bonus opportunities Complimentary or discounted Pilates classes Retail discounts Growth opportunities within a multi-studio organization