Lead Business Systems Analyst – CX

Hi,

Lead Business Systems Analyst – CX

Onsite in Richardson full time, no remote work able to be accommodated

6 months (only W2)

Job Description

As a Lead Business Systems Analyst, you will play a key role in the design and implementation

of Digital solutions that transform the customer experience. You will work closely with

business and technical teams to identify needs, define system requirements, and ensure

successful implementation of Commerce and Self-Service solutions.

Key Responsibilities:

• Solution Design and Delivery - Collaborate with Digital stakeholders to gather, analyze,

and document requirements. Use knowledge of business processes and related systems

to design efficient solutions that meet business needs and conform to enterprise

standards. Perform system configuration changes and coordinate development efforts.

• Business Process Improvement – Analyze business processes to identify inefficiencies,

bottlenecks, and opportunities for improvement. Define changes to IT solutions that will

improve productivity, reduce operating costs, or enhance the customer experience.

• Testing – Perform unit tests, create test plans, and coordinate testing to ensure solutions

meet requirements. Ensure compliance with security and accessibility standards.

• Stakeholder Communication – Act as a liaison between business and IT throughout the

entire lifecycle. Provide regular updates, manage expectations, and ensure all parties are

aligned and informed.

• Project Management – Define project timelines and coordinate implementation efforts to

ensure projects are delivered on time and within budget. Work with resource managers to

secure required resources and facilitate demand planning and workload prioritization.

• Post-Implementation Support – Ensure solutions meet objectives by monitoring system

usage, collecting user feedback, troubleshooting issues, and identifying improvements.

Qualifications and Experience:

• Bachelor’s degree in Computer Science or related field required.

• At least 8 years of SAP Commerce solutions project implementation experience.

• A minimum of 3 years of experience leading full lifecycle SAP Commerce project

implementations.

• Strong functional understanding of B2B Sales processes and concepts.

• Proven experience designing end-to-end solutions that drive operational efficiencies.

• Demonstrated ability to produce functional specifications for deliverables of varying size,

from small enhancements to large projects.

• Strong problem-solving skills, strategic thinking, and proficiency at addressing complex

challenges.

• Excellent written and verbal communication skills with the ability to interact effectively

with stakeholders at all levels, from end users to senior management.

• Working knowledge of SAP Sales and Distribution processes and data structures preferred.

• Working knowledge of middleware solutions and integration concepts a plus.

• SAP Commerce Cloud Certification a plus.